Refund Policy

In accordance with our policies, we have a “No Refunds” policy for contributions. However, we recognize circumstances wherein reversal of transactions is necessary. These include Charge Back and Gross Error transactions.

 

A charge-back transaction occurs when the credit card holder files a dispute with their bank stating that either they did not authorize or recognize the transaction on their credit card or bank statement.  In that case, we will refund the transaction. 

 

A Gross Error transaction occurs when the credit cardholder/donor makes a transaction for an amount grossly different than the intended amount. For example, a donor makes a $10,000.00 donation instead of $10.00 donation.  The donor needs to contact us within five (5) days to avoid the funds being expensed for a Gross Error transaction to be corrected or refunded.